Businesses are realizing that social media is an effective, inexpensive, and innovative way to promote their business and build their brand. Most companies have little trouble setting up their presence on Facebook or LinkedIn, but encounter some difficulty when figuring out how to use Twitter for their business. They also struggle with determining why Twitter is important for business. There are several reasons that Twitter should be part of your online marketing media mix:
1) To connect with your customers – More than likely, your customers or people who you would like to turn into your customers are using social media, specifically Twitter. An average of 460,000 new Twitter accounts are created every day, according to web metrics site Kissmetrics. Checking tweets is a daily routine for millions of people, just like reading the morning paper or watching the evening news. With different types of Twitter tools, you can monitor what all of these people are tweeting about your brand, and communicate with them.
2) To build your brand – Just because you aren’t Starbucks or Nike, it doesn’t mean you can’t build a strong brand reputation. Twitter is one way to make people aware of your brand and to shape the public perception of your brand.
3) To deal with customer feedback – Customers can ask questions, voice their concerns, and even give compliments to your company through Twitter. All of this feedback can be used to improve customer relations, your product, or your service. It is also a great way to deal with negative feedback in a public forum that shows others you care about and take their comments seriously.
4) For marketing – Twitter can be used to advertise special offers, give discount codes, or publicize special sales events. You can also drive more traffic to your website with tweets, resulting in more conversions or sales.
5) For public relations – Has your company given a big check to charity or made a large donation of goods or services? Is there a new product that has been covered in the media that you would like your followers to see? Twitter is a great way to send out short PR messages and draw attention to cause marketing that your company does.
6) For viral marketing – Have you created a great piece of viral marketing such as a funny video? Do you want to accelerate the rate at which it spreads across the Internet universe? Twitter can help with tools such as re-tweeting and by cross promoting on other social media platforms such as Facebook.
7) For competitive research – Want to find out what your competitors are doing? Follow them on Twitter. You can also see what other potential customers and customers are saying about your competition.
8) To build loyalty – All of these methods outlined above will help to build brand loyalty by creating a closer personal relationship with your customers, increasing your brand’s authority, and improving the image of your brand.